Eligibility

ORA Rewards is available to registered ORA Clinic clients from 1 September 2026.

ORA Rewards points are personal

ORA Rewards points are linked to the individual client account and are non transferable.

They cannot be shared, gifted, exchanged between accounts or redeemed for cash.

A single rewards account is allowed per clinical client.

ORA Rewards points have no cash value

ORA Rewards points may only be redeemed against eligible ORA treatments and services as determined by ORA Clinic.

Eligible rewards

ORA Rewards points may be redeemed against:

Current client review consultations

Eligible ORA clinical facials

The list of eligible treatments may be updated from time to time.

Points earned on treatments

Clients earn:

€1 spent on eligible treatments = 1 ORA Rewards point

Points earned on skincare

Clients earn:

€1 spent on eligible skincare = 2 ORA Rewards points

This applies to eligible skincare purchased both in clinic and through the ORA online store.

ORA Rewards points are awarded on the amount actually paid by the client after any discounts, vouchers, credits or promotional reductions have been applied.

Excluded treatments, products and purchases

Certain treatments, services, products, packages, promotional purchases or other transactions may be excluded from earning ORA Rewards points.

ORA Clinic reserves the right to determine which purchases qualify for ORA Rewards points and the applicable earning rate.

Any exclusions or variations will be communicated where appropriate.

Online skincare purchases

To receive ORA Rewards points on an online skincare purchase, the client must use the same email address and mobile number held on their ORA Clinic account at the time of purchase.

These details are required in order for the purchase to be matched correctly to the client account.

If different details are entered at checkout and the purchase cannot be matched to the client account, ORA Rewards points cannot be added retrospectively.

Google Review points

Clients may receive 25 additional ORA Rewards points for submitting a Google Review.

A screenshot of the published review must be sent to ORA Clinic in order for the points to be manually added.

If a screenshot is not received, the points will not be added.

One Google Review reward applies per client.

Supplemental Rewards Accumulation

ORA Clinic reserves the right to introduce further avenues for earning ORA Rewards points. These may include, but are not limited to, client referrals, advance scheduling, targeted promotional campaigns, specific clinical treatments, skincare product acquisitions, digital bookings via the app or website, submission of reviews, attendance at clinic events, or other designated activities.

The allocation of such points, necessary qualifying conditions, and the effective timeframe for any promotional incentive shall be defined by ORA Clinic. Such details will be disseminated via the ORA Clinic App, official website, electronic mail, SMS, social media platforms, or alternative clinic correspondence.

This provision facilitates the implementation of temporary incentives, such as double points for consultations with Dr. Anna during September, without requiring formal amendments to these Terms and Conditions for each occurrence.

ORA Rewards points expiry

ORA Rewards points are capped at a maximum balance of 9,000 points per client account.

Any points earned above this maximum balance will not be available for redemption and cannot be reinstated retrospectively.

By redeeming ORA Rewards points regularly as intended, clients should generally be able to avoid reaching the maximum balance.

Referral Programme

Each client will receive an individual referral link generated specifically for their ORA account.

The personal referral link must be used in order for the referral to be tracked correctly.

Referral reward

When a new client is referred to ORA using the referring client’s unique referral link, both the existing client and the new client will receive a €25 ORA credit once the new client has completed and paid for their first eligible treatment.

Consultation alone does not qualify

The referral reward is only triggered when the referred client completes and pays for a treatment.

If the referred client attends only a consultation and does not proceed with a paid treatment, no referral voucher will be applied to either account.

New clients only

Referral reward credit apply to genuine new clients who have not previously attended ORA Clinic.

Referral voucher validity

Referral vouchers are valid for 6 months from the date of issue.

Any unused referral voucher will expire after this period and cannot be reinstated.

18. Referral voucher terms

Referral vouchers are:

Non transferable

Not redeemable for cash

Not exchangeable between client accounts

Not valid in conjunction with another voucher, promotional offer or discount unless otherwise stated by ORA Clinic

Refunds and cancellations

ORA Rewards points are awarded based on completed and paid purchases.

If a treatment or product is subsequently refunded, cancelled or reversed, any ORA Rewards points associated with that transaction may be removed from the client’s account.

Missed or late cancelled appointments

ORA Rewards points are not earned on appointments that are cancelled, refunded or not attended.

Where an appointment is missed or cancelled outside ORA Clinic’s permitted cancellation window, ORA Rewards points will be deducted from the client’s account as follows:

• Failure to attend: the full points value associated with the appointment will be deducted
• Late cancellation: 600 ORA Rewards points will be deducted

Any ORA Rewards points deducted in accordance with the cancellation policy will not be reinstated unless ORA Clinic determines that an administrative error has occurred.

Retrospective points

Except where ORA Clinic identifies an administrative error, ORA Rewards points cannot be retrospectively added where the correct booking, purchasing or account identification process was not followed.

This includes online skincare purchases where the email address and mobile number entered at checkout did not match those held on the client’s ORA account.

Redeeming ORA Rewards points

ORA Rewards points cannot be redeemed for cash.

Eligible reward treatments may require a minimum number of points and must be redeemed in accordance with the current ORA Rewards structure.

Reward treatments may need to be booked directly with the clinic and may not be available to book online.

Availability

All reward treatments remain subject to:

Appointment availability

Clinical suitability

ORA Clinic’s usual booking Terms and Conditions

Having sufficient ORA Rewards points does not guarantee appointment availability with a particular practitioner.

Clinical suitability

All treatments remain subject to appropriate clinical assessment and suitability.

Where a selected reward treatment is not clinically appropriate, ORA Clinic may recommend an alternative eligible treatment.

Misuse

ORA Clinic reserves the right to withhold, remove or cancel ORA Rewards points, referral vouchers or other programme benefits where there is suspected misuse, fraudulent referrals, duplicate accounts or manipulation of the programme. 

Programme changes

ORA Clinic reserves the right to amend the ORA Rewards structure, points earning rates, qualifying services, reward values, referral benefits or these Terms and Conditions from time to time.

Any material changes will be communicated where appropriate.

ORA Clinic reserves the right to amend the ORA Rewards structure, points earning rates, qualifying services, reward values, referral benefits or these Terms and Conditions from time to time. This includes, but is not limited to, modifications to spending thresholds, bonus opportunities, and eligible treatments.

Supplemental avenues for earning rewards, such as temporary promotional incentives or targeted bonus points campaigns, may be introduced at the clinic's discretion.

Any material changes to the programme will be communicated to clients where appropriate.

Seasonal redemption restrictions

ORA Rewards points cannot be redeemed against treatments carried out during November or December.

While points accumulation may continue during this timeframe, the ability to redeem rewards for eligible clinical services will resume only after the restricted period has concluded, in accordance with the ORA Rewards framework.

ORA Clinic reserves the right to implement, modify, or withdraw specific redemption limitations, blackout dates, qualifying windows, or other programme requirements at its sole discretion.

Any substantial modifications to these conditions will be disseminated to registered clients via official clinic correspondence.

The following revised clause is provided to ensure the general programme modifications clearly encompass these seasonal variations:

Programme changes

ORA Clinic reserves the right to modify the ORA Rewards structure at any time. This includes, but is not limited to, earning rates, qualifying services and products, reward availability, redemption values, seasonal restrictions, blackout periods, referral incentives, and these comprehensive Terms and Conditions.

Ending the programme

ORA Clinic reserves the right to suspend or discontinue ORA Rewards or the ORA Referral Programme.

Where reasonably possible, notice will be provided to allow existing ORA Rewards points or referral vouchers to be redeemed before the programme ends.